Frequently Asked Questions
Frequently Asked Questions (FAQ) pages contain a list of commonly asked questions and answers on a website about topics such as hours, shipping and handling, product information, and return policies.
An FAQ page is a time-saving customer service tactic that provides the most commonly asked questions and answers for current or potential customers. Before diving into how to make an FAQ page, you need to know why having one is so important. There are so many reasons beyond improving the customer experience for perfecting your FAQ page. Keep in mind the importance of an FAQ page when developing your own e-commerce website so you can make sure it increases sales and not the other way around.
There are seven simple steps to make the perfect FAQ page for your business. The design of an FAQ page is crucial for an easy-to-use customer experience. Follow these steps and your customer success team will thank you.